Service Level Enquiry

Please read the important message below before completing and submitting the enquiry form.

In instances where the term 'service(s)' is employed, it encompasses various works including maintenance and structural repairs, as well as essential services such as heating, lighting, cleaning, and security, which pertain to the common areas of a landlord's property. The provision of these services is often a contractual obligation as outlined in the terms of the respective occupational leases, and the responsibility for their supply or delivery is delegated to the Managing Agent.

If you believe that a particular service falls short of the expected standard or necessitates improvement or extra attention, please use this form to formally raise an enquiry with the property management surveyor or facility manager, regarding the service within a managed property. Your enquiry will undergo an assessment by the management surveyor and you can expect a response within 7 working days of submitt

First name *

Last name *

Email *

Phone *

Property address including postcode *

Tenant full name as it appears on the lease *

Customer Reference *

Please provide a brief description of location where the service applies *

Please provide a description of the service enquiry *

Date the enquiry was first brought to the attention of the PAM team member. *

To whom was the enquiry first raised. *

This was originally raised by *

Has the person to whom you raised your enquiry acknowledged the enquiry *

Please confirm if any supporting documentation relating to your enquiry has been supplied (Select one or more)

Photographs

Legal documents

Letters

Plans

Quotations

Written (private) contracts

Other

Has the person to whom you raised your enquiry acknowledged receipt of any supporting evidence *

Please describe briefly any known action taken to date by the person to whom you raised your enquiry *

Please describe a form of resolution to the enquiry *

To the best of your knowledge could you describe any known hurdles or obstacles preventing a suitable resolution to the improvement of the service in question *

Any additional information that you consider may assist the management surveyor in handling this enquiry